Serta Comfort Fans Program Terms & Conditions

Serta’s Comfort Fans Program offers invited customers ("Serta Comfort Fans Members") access to certain products listed on a dedicated website (comfortfans.serta.com) at no cost in order to encourage independent customer reviews on www.serta.com and Serta affiliated websites, to provide customer feedback to product suppliers, and to further publicize certain products ("Serta Comfort Fans products"). Your participation in the Serta Comfort Fans Program is subject to these terms and conditions (the "Terms and Conditions") and constitutes your acceptance to the Terms and Conditions. The Serta Comfort Fans Program is operated by Serta ("Serta"). Employees of Serta or its affiliates are not eligible to participate in the Serta Comfort Fans Program.

These Terms and Conditions incorporate Serta’s Privacy Policy and the Customer Ratings and Review Service ("CRR Service") Terms and Conditions, and may be updated from time to time. All terms and conditions governing your use of www.serta.com (the "Serta Terms of Use") and the CRR Service also apply to all Serta Comfort Fans-related communications and to your participation in the Serta Comfort Fans Program, unless otherwise stated. To the extent of any conflict between these Terms and Conditions, the Serta Terms of Use, the CRR Service Terms and Conditions, and Serta’s Privacy Policy, these Terms and Conditions shall take precedence with respect to your participation in the Serta Comfort Fans Program.

Products provided to participants in the Serta Comfort Fans Program ("Serta Comfort Fans Products") may be provided by a third-party ("Supplier Products") or manufactured specifically by or on behalf of Serta or its affiliates ("Serta Products").

You acknowledge and agree that all Serta Comfort Fans Products are:

  • Promotional offers to you and are not sold to you, and
  • Provided to you on an "as is" basis. Serta makes no product warranties to you, and accepts no responsibility for return, repair, refund or replacement. Serta will only deliver Serta Comfort Fans Products selected by you to the delivery address associated with your Serta Comfort Fans Member Account provided by you when signing up for the Serta Comfort Fans Program. Your ongoing right to participate in the Serta Comfort Fans Program and your eligibility to receive Serta Comfort Fans Products is at Serta’s sole discretion.

In consideration of the opportunity to participate in the Serta Comfort Fans Program, you agree that you will:

  • Take all necessary steps to ensure that any non-public information made available to you in relation to any Serta Comfort Fans Products or the Serta Comfort Fans Program is kept confidential and use such information only for the purposes of your participation in the Serta Comfort Fans Program;
  • Personally write and submit independent and unbiased reviews of Serta Comfort Fans Products on www.serta.com and not review any product where you have a conflict of interest due to any relationship you have with the product manufacturer or otherwise;
  • Not sell, exchange, return for money or give possession of any Serta Comfort Fans Product to any other person, or delegate to anyone else the opportunity to write or submit a Serta Comfort Fans product review.
  • Not submit any reviews of a Serta Comfort Fans Product to any other online or offline channel that advertises or offers the Serta Comfort Fans Product for sale except in the form of a link to a website operated by Serta or its affiliates.

The product supplier retains all right, title and interest in a Serta Comfort Fans Product until six (6) months after the date of your review of the Serta Comfort Fans Product, after which you may only keep or destroy the Serta Comfort Fans Product at your discretion.

Serta’s Privacy Policy also applies to your participation in the Serta Comfort Fans Program and describes our practices regarding collection and use of personal information, including potentially sharing your name and mailing address with supplier for the purposes of shipping Serta Comfort Fans Products to you.

Revisions and Continued Use

Serta reserves the right to amend any of these Terms and Conditions, including the policies, guidelines, or other information on productsampling.Serta.com, at any time and at Serta’s sole discretion. Any changes are effective upon posting a change notice or new terms and conditions on productsampling.Serta.com or on your Serta Comfort Fans Member Account page. You are responsible for reviewing the new terms and conditions and any applicable changes or notices. YOUR CONTINUED PARTICIPATION IN SERTA COMFORT FANS PROGRAM AFTER THE POSTING OF ANY CHANGES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES TO THESE TERMS AND CONDITIONS, YOU MUST DISCONTINUE PARTICIPATING IN THE SERTA COMFORT FANS PROGRAM AND IMMEDIATELY NOTIFY Serta OF THIS BY EMAIL TO sertasampling@serta.com.